Frequently asked questions

When an upstream system changes its API — a field renamed, an endpoint moved, a version incremented — a normal integration breaks and someone gets paged. Ngentix detects the drift automatically, re-infers the schema, remaps it to the Universal Data Model, rebuilds the adapter, and re-tests it. You get a log entry, not a 2am incident. If it genuinely cannot resolve the change within its configured attempt budget, it escalates with a precise diagnostic.

Integrations are not hard to build — they are hard to keep. When a source system changes, everything downstream breaks, and engineers typically burn 20–30% of their capacity on keep-the-lights-on integration toil. Ngentix addresses that ongoing maintenance cost with self-healing adapters instead of another connector catalog.

Traditional platforms treat integration as moving data through a pipe — they do not understand what flows through them, they break when systems change, and they need engineers to maintain them. Ngentix understands the meaning of the data (via the UDM), heals itself when systems change, and acts as an operations control plane. The difference is architectural, not a feature that can be bolted on.

No. The adapter lifecycle — discovery, schema inference, build, test, and self-healing — runs autonomously. There is no proprietary transformation language to learn and no recipes to maintain. Your engineers stay on product instead of becoming an integration maintenance team.

AI-native. MCP (Model Context Protocol) server, client, and gateway, plus A2A (Agent-to-Agent) are first-class parts of the core platform. Every adapter the engine builds is automatically an MCP tool, grounded in the Universal Data Model so AI agents understand what they are touching — not just how to call an endpoint.

Ngentix is built for mid-market companies — especially those in ERP-heavy ecosystems like Workday, Sage Intacct, Acumatica, and NetSuite — and for the MSPs, MSSPs, systems integrators, ERP/CRM consultants, and fractional CIO/CTO shops who serve them. If that’s you, you deploy it as a managed service across your clients.

Authentication is delegated — credentials are provisioned by your team or your MSP and never embedded in generated code or written to logs. A built-in governance engine enforces policies on identity, resource, action, and condition across every adapter call, MCP tool, and agent delegation, and produces an immutable, tamper-evident audit log of every action.

Ngentix is a self-contained engine that runs inside your infrastructure, your client’s, or a partner’s — not a multi-tenant cloud you have to trust with your data. The first adapter can be live in days, not the months a legacy deployment requires.