For MSP leaders
Growth is up. Margin isn’t. We want to understand why.
Microsoft licensing pays less. AI infrastructure spend flows straight to the hyperscalers. Clients are insourcing the easy work—until something breaks. We’re Ngentix, building in the integration and automation space, and we’re talking to MSPs across the country before we build anything further.
No pitch. No deck. Just 15 minutes to hear what’s working—and what isn’t—in your world right now.
The same three forces, on every call.
We keep hearing the same thing from exec, sales, operations, and technical teams. It’s not a management problem. The platform changed underneath the business.
of an MSP’s total cost is labor. Every ticket needs a person. The only way to grow margin is to cut the labor per unit of value—without cutting quality.
in global IT spending this year. AI drives a huge chunk of it—but most of that revenue flows to the hyperscalers, not through the channel.
support, licensing procurement, and simple integrations are moving in-house. Clients think they can handle it themselves now—until something breaks.
If the AI money isn’t reaching the channel, where’s the opportunity?
Your clients are buying GPU credits and foundation-model APIs direct. Very little of it touches you. Some MSPs we’ve talked to think the answer is AI integration work—helping clients connect AI tools to the systems they already run. Others think the channel is locked out of this wave entirely.
We have a thesis. We don’t have your answer. That’s the conversation.
What Ngentix is building.
We’re early, and honest about it. We’re building specifically for the integration and automation use case—and we want to learn from the people who would actually use it.
The integration & automation layer
Where a lot of the repetitive labor lives—and where margin is won or lost. It’s the work clients think they can self-serve, until it breaks silently.
Understands the data it moves
Not brittle point-to-point wiring. A platform that builds a live model of how the business actually runs, so the connections mean something.
Self-heals when APIs change
When an upstream API moves, it detects the change, re-infers the mapping, and rebuilds the connector. Near-zero ongoing labor—which is the whole margin argument.
We want honest feedback, not validation.
No commercial offer. No pilot proposal.
Your take is valuable even if it’s “not a priority for us.”
It works across exec, sales, ops, and technical.
Grab 15 minutes.
Tell us where to reach you and we’ll send a calendar link. No pitch — just a conversation about what’s working in your world.